Title: Emergency Communication Specialist Class Code: 6060 PG: 33 Date ...

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Title: Emergency Communication Specialist Class Code: 6060 PG: 33 Date: 09/08











Title: Emergency Communication Specialist



Class Code: 6060
PG: 33







Date: 09/08
Status: Civil Service Position Reports to: Emergency Communications Supervisor Department: Police GENERAL DESCRIPTION OF CLASS:
This is skilled telecommunications work of more than average difficulty in the operations of equipment associated with a consolidated Public Safety Communications Center and enhanced 911 Public Safety Answering Point. Work involves the responsibility of operating equipment to receive and/or respond to emergency and non-emergency requests for assistance/information on a shift in a seven (7) day per week, twenty-four (24) hour per day operation. The nature of this work requires the exercising of initiative, using independent and sound judgement in handling emergency situations and the ability to function calmly under extreme stress in potential life threatening situations. ESSENTIAL FUNCTIONS: 1. Operates a multi-line telephone to answer incoming calls, interviews callers to determine nature
of request, classifies the request and determines the response needed.
2. Contacts ambulance service, hospitals, wrecker service and other agencies. 3. Directs calls to proper departments and answers routine questions. 4. Operates a complex Computer Aided Dispatch System, which functions for both Police and Fire
Emergency Response, handling approximately five hundred (500) calls for service daily.
5. Operates the Florida Crime Information Center (FCIC) computer terminal to access other
agencies, obtain information, or input information pertaining to ongoing investigations.
6. Operates a radio console to inform/dispatch the proper Police/Fire personnel and equipment to
scenes of emergencies or crime.
7. Utilizes the Computer Aided Dispatch System to notify the dispatch of request for service, to
maintain control and to record the activities of all dispatches or calls for service.
8. Trains newly hired personnel that have been assigned to them and submits weekly written
evaluations.
9. Operates an enhanced 911 Public Safety Answering Point position maintaining all required
logs, records, and forms, and assists in submitting all required reports according to federal and state law.
10. Makes decisions that could affect lives and property. These decisions are based on knowledge
of city, state, and federal law.
ADDITIONAL RESPONSIBILITIES: 1. May serve as the Emergency Communications Supervisor in his/her absence. 2. Performs related work as required. KNOWLEDGE, SKILLS & ABILITIES: 1. Knowledge of public safety organizations and operations. 2. Knowledge of the operating characteristics, practices and procedures of the equipment
associated with a Public Safety Communications Cen