Nextel GPS and TeleNav Gets Limousines Where They're Needed

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Nextel GPS and TeleNav Gets Limousines Where Theyre Needed

TeleNav� GPS Navigator Case Study
Nextel GPS and TeleNav
Gets Limousines Where
Theyre Needed
Luxury Limo needed to increase efficiency when drivers were faced with unfamiliar destinations.
After implementing TeleNavs GPS navigation service on their BlackBerry� 7520, powered by Nextel�, they got that and a whole lot more. In addition to increased driver efficiencies, TeleNav GPS Navigator also vastly improved customer service, resulted in faster turnaround on each trip and delivered a savings of more than 1,500 hours per month.
SiTuaTioN
Luxury Limousine & Transportation is a customer-centric organization that caters to both businesses and individuals throughout the tri-state metro New York area. At each job pick-up, drivers are traditionally prepared for any request. Unfortunately, customer destinations are often not specific, addresses change from the original request, and drop-offs are sometimes located outside of the home city metropolitan area. In the past, all of this meant that drivers were getting lost and taking longer to complete jobs, plus arriving late for their next appointment.
To get back on track, drivers would either have to make a time-consuming stop to refer to a map, or contact a dispatcher at company headquarters to ask for help, pulling that employee away from other work. While Luxury Limo did have a capability to track their fleet, drivers were still at a loss when it came time to get to a customers desired destination.
ChaLLeNGe
The organization required a solution that would improve the companys efficiency, eliminating the need for dispatcher and driver to spend time on the phone discussing directions. It also needed a system that would focus on improved customer service and enhance the entire limo experience for their clients, by allowing them an uninterrupted trip. In addition, any new system would have to be cost-effective and easy to implement into the existing structure.
Luxury Limousine & Transportation provides high-end, professional transportation for businesses and events such as weddings and other occasions. Located in Brooklyn, New York, the organization provides ground transportation to clients twenty-four hours a day, seven days a week. It offers a variety of top-quality vehicles and is certified by the National Limousine Association.

SoLuTioN
Each of the 175 drivers at Luxury Limo was provided with BlackBerry� 7520, powered by Nextel�, fully equipped with TeleNavs mobile navigation service. Drivers simply enter in the desired address, and TeleNav provides them with audible turn-by-turn directions every step of the way. They no longer have to deal with cumbersome maps or disturb their clients. And on late-night pickups, drivers can simply tell their clients to sit back and relax until theyve reached their final destination. At just $10 a month, TeleNav was far less expensive than traditional GPS units.
ReSuLT
Acc

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